Refund policy

Online Customer Returns Policy 

Returns

For items purchased online, you have 14 days from receiving your order to notify us if you wish to return an item. You then have a further 14 days to send the item back to us.

Please contact us at info@colenimo.com with your order number to arrange a return.

Items may be tried on as you would in a shop, but should be returned unworn beyond trying on, with any original labels and packaging where possible.

If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, resulting in a reduction in its value, we may make a reasonable deduction from your refund, where permitted by law.

Your statutory rights are not affected.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@colenimo.com.

If your order has not yet been dispatched, we can usually cancel it and issue a full refund.

Once an order has been dispatched, we may be unable to stop or recall the delivery. You can still exercise your statutory cancellation rights and arrange a return in accordance with our returns policy.

For most online purchases, you have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the items.

Faulty, Damaged or Incorrect Items

We take great care in checking and preparing every order. If your item arrives damaged, faulty or incorrect, please contact us at info@colenimo.com with your order number and details of the issue.

We will work with you to resolve the problem, including arranging a repair, replacement or refund as appropriate.

Where an item is faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs.

Your statutory rights remain unaffected, including your rights in relation to faults discovered after the standard returns period.

Refunds (if applicable)

Once we receive your returned item, we will inspect it and confirm your refund by email.

Approved refunds will be issued to your original payment method.

For returns made under statutory cancellation rights, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Please allow additional time for your bank or payment provider to process the refund.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have ay concerns please contact us at info@colenimo.com.

Exchanges (if applicable)
If you need to exchange an item please contact us at info@colenimo.com providing your order number.

Gifts
If an item was purchased for you as a gift and is eligible for a refund please note the refund will be issued to the gift-giver.

Return Shipping

Please contact us at info@colenimo.com before returning an item. We will provide the appropriate return address.

For change-of-mind returns, customers are responsible for the cost of return shipping.

Where an entire order is cancelled under statutory cancellation rights, we will refund the original standard delivery charge. Any additional cost for an express or upgraded delivery service is non-refundable.

We recommend using a tracked and insured service, as customers are responsible for ensuring returned items reach us safely.

For international returns, please clearly mark the parcel as returned goods and complete any required customs documentation to help avoid unnecessary import charges.

Refused or Unclaimed Deliveries

If an order is returned to us because delivery was refused, the parcel was left unclaimed, or import charges were not paid, reasonable return shipping and associated costs may be deducted from any refund, where permitted by applicable law.

Please see our Shipping Policy for further details.

In-Store Customer Returns Policy 

Unworn and unused items with proof of purchase may be returned within 14 days of purchase for an exchange or credit note.

We reserve the right to decline an exchange or credit note for items that are not in a resaleable condition.

For faulty items, your statutory consumer rights apply, including your rights to a refund, repair or replacement as appropriate.